Refund & Returns Policy

Last updated: 10 November 2026

We want you to be happy with your order. If you are not, you can return it.

30-day returns

• You can ask for a return within 30 days of receiving your order.
• Items must be unused, in their original packaging, and in the condition you received them.
• Before sending anything back, email support@treamedy.com with your order number. We will reply with the return address and instructions. Parcels sent without contacting us first may not be accepted.
• Return shipping is paid by the customer, unless the item is faulty or we sent the wrong item.

Your refund

Once we receive and check the returned item, we refund the price you paid for the product to your original payment method within 14 days. Your bank may take a few more days to show it.

If you return your whole order within 14 days of delivery, we also refund the standard shipping cost you paid, if any. Optional extras such as shipping protection are not refundable once the order has shipped.

Faulty, damaged or wrong items

If your item arrives damaged or faulty, or we sent the wrong item, email support@treamedy.com within 30 days of delivery with your order number and a photo. We will send you a replacement free of charge. If a replacement is not possible, we will refund you in full.

Cancelling an order

You can cancel your order free of charge before it ships. Email support@treamedy.com as soon as possible with your order number. Once an order has shipped, it follows the return process above.

Your legal rights

If you live in the UK, you have the right to cancel most online purchases within 14 days of delivery under the Consumer Contracts Regulations. This policy gives you more time and does not affect your legal rights.

Contact

support@treamedy.com. We usually reply within 24 hours.